Support

Common questions, and how to reach us

Playing

How do I play?

Slide your finger across neighbouring letters, in any direction including diagonals, to spell a word, then lift it. A right word lights up and fills its slot. Find every word to clear the level and move on to the next one on the map.

I'm stuck on a word. What can I do?

Tap Hint to reveal one letter for 10 gold coins. If you don't have enough coins, Free help gives you the same hint for watching a short video.

How do I get gold coins?

You start with 50 coins and earn 20 more the first time you clear each level. The lucky wheel on the map gives you one free spin a day, and up to five more each day for watching a video.

How does challenging a friend work?

After you clear a level, tap Challenge a friend and send the link however you like. Your friend gets a card inviting them to beat your time. If they don't have the game yet, the link takes them to Google Play, and the challenge is waiting when they first open it.

Where are my achievements and stats?

Open the menu with the gear on the map: Achievements opens Google Play Games, and Stats shows the levels you've cleared, the words you've found and your best time on each level.

How do I turn the sound or music off?

Open the menu with the gear on the map. Sound and music each have their own switch.

Your progress

Will I lose my progress if I change phones?

Not if you sign in. Tap Sign in with Google in your Player profile or in the menu, and your progress is backed up. On the new phone, sign in with the same Google account and tap Restore.

Do I need an account to play?

No. Without one, your progress is kept on your phone only, so uninstalling the game or losing the phone loses it.

How do I delete my data?

In your Player profile, tap Delete my data. The delete your account page has the full steps, and what to do if you can't open the game.

Contact us

Didn't find your answer? Email . It helps if you include the game's version (shown in your Player profile) and your phone's model.